https://consig.ai/insights News, field notes, and research on healthcare voice AI, patient outreach, call deliverability, and compliance from the Consig team. en-us Wed, 16 Sep 2026 12:00:00 GMT https://consig.ai/insights/consig-and-xela-os-partner-to-automate-patient-intake-with-voice-ai https://consig.ai/insights/consig-and-xela-os-partner-to-automate-patient-intake-with-voice-ai Partnership pairs Xela's EMR-agnostic intelligence layer with Consig's outbound voice engine, turning the longest unpaid hour in specialty care into a phone call that runs itself. Wed, 16 Sep 2026 12:00:00 GMT Consig Team Partnerships https://consig.ai/insights/consig-and-xela-os-to-host-data-governance-panel-at-sf-tech-week https://consig.ai/insights/consig-and-xela-os-to-host-data-governance-panel-at-sf-tech-week Consig and Xela OS convene founders and investors in San Francisco to work through what belongs on the diligence checklist for AI in healthcare. Mon, 14 Sep 2026 12:00:00 GMT Consig Team Events https://consig.ai/insights/stir-shaken-proved-your-number-is-real-it-didnt-get-you-answered https://consig.ai/insights/stir-shaken-proved-your-number-is-real-it-didnt-get-you-answered Reputation is perishable: a number that's clean today can be flagged next month, and nothing tells you when it happens. Tue, 08 Sep 2026 12:00:00 GMT RJ Burnham Patient Outreach https://consig.ai/insights/consig-to-speak-at-the-2026-vcon-summit https://consig.ai/insights/consig-to-speak-at-the-2026-vcon-summit Consig's Head of Product will address an industry gathering on a key question for every outbound calling program: how much autonomy can you give an AI before the compliance risk outruns the value? Thu, 03 Sep 2026 12:00:00 GMT Consig Team Events https://consig.ai/insights/consig-presents-at-the-plug-and-play-health-innovation-lounge https://consig.ai/insights/consig-presents-at-the-plug-and-play-health-innovation-lounge Consig presented at an AI healthcare event hosted by the GuideWell Innovation Center. Wed, 02 Sep 2026 12:00:00 GMT Consig Team Events https://consig.ai/insights/what-ai-should-and-should-never-do-on-a-patient-call https://consig.ai/insights/what-ai-should-and-should-never-do-on-a-patient-call It is critical to think through the division of labor between different types of voice AI agents in any healthcare workflow, and have clear escalation paths. Wed, 02 Sep 2026 12:00:00 GMT RJ Burnham Patient Outreach https://consig.ai/insights/the-dilemma-at-the-heart-of-every-ai-patient-call https://consig.ai/insights/the-dilemma-at-the-heart-of-every-ai-patient-call Voice AI is capable of sophisticated open-ended conversation, but this feature becomes a flaw in certain contexts. Tue, 25 Aug 2026 12:00:00 GMT RJ Burnham Compliance https://consig.ai/insights/consig-to-present-at-aimed26-plug-and-play-lounge https://consig.ai/insights/consig-to-present-at-aimed26-plug-and-play-lounge Leaders in health innovation will gather this week in Orlando, for AIMed's "AI in Healthcare" special event at the GuideWell Innovation Center. Mon, 24 Aug 2026 12:00:00 GMT Consig Team Events https://consig.ai/insights/the-slam-dunk-case-for-post-discharge-phone-calls https://consig.ai/insights/the-slam-dunk-case-for-post-discharge-phone-calls We have solid evidence that the follow-up call after discharge is a powerful and positive intervention in healthcare. Why is it still so rare? Fri, 21 Aug 2026 12:00:00 GMT RJ Burnham Patient Outreach https://consig.ai/insights/frank-tersigni-joins-consig-advisory-board https://consig.ai/insights/frank-tersigni-joins-consig-advisory-board Contact center and CX veteran with five strategic exits brings to Consig decades of experience and hard-won go-to-market discipline. Tue, 18 Aug 2026 12:00:00 GMT Consig Team Announcements https://consig.ai/insights/the-call-was-compliant-it-still-never-rang https://consig.ai/insights/the-call-was-compliant-it-still-never-rang Carriers label and block calls before they ring, and they don't tell the caller which ones. A third of Americans have missed a call that mattered because of it. Thu, 06 Aug 2026 12:00:00 GMT Shai Berger Patient Outreach https://consig.ai/insights/consent-is-no-longer-a-checkbox https://consig.ai/insights/consent-is-no-longer-a-checkbox Consent used to be a box you ticked once. Now it can flip mid-call, arrive on any channel, and has to clear every campaign within 10 business days. Mon, 03 Aug 2026 12:00:00 GMT RJ Burnham Compliance https://consig.ai/insights/a-phone-call-cut-30-day-readmissions-from-17-to-3-5-percent https://consig.ai/insights/a-phone-call-cut-30-day-readmissions-from-17-to-3-5-percent The follow-up call after discharge is one of the best-evidenced interventions in healthcare. Most patients still never get one. Fri, 31 Jul 2026 12:00:00 GMT RJ Burnham Patient Outreach https://consig.ai/insights/jacqueline-cardillo-joins-consig-advisory-board https://consig.ai/insights/jacqueline-cardillo-joins-consig-advisory-board Healthcare industry executive with experience from the exam-room floor to the boardroom joins Consig's advisory board. Tue, 28 Jul 2026 12:00:00 GMT Consig Team Announcements https://consig.ai/insights/tcpa-lawsuits-doubled-and-healthcare-just-joined-the-defendant-list https://consig.ai/insights/tcpa-lawsuits-doubled-and-healthcare-just-joined-the-defendant-list Roughly four out of five TCPA suits are now filed as class actions. First-half filings nearly doubled year over year. Sat, 25 Jul 2026 12:00:00 GMT Shai Berger Compliance https://consig.ai/insights/brett-shockley-joins-consig-advisory-board https://consig.ai/insights/brett-shockley-joins-consig-advisory-board Journey.ai CEO and enterprise software veteran brings decades of leadership and strategic thinking to Consig. Mon, 20 Jul 2026 12:00:00 GMT Consig Team Announcements https://consig.ai/insights/consig-and-elevare-group-partner-on-automated-patient-outreach-with-voice-ai https://consig.ai/insights/consig-and-elevare-group-partner-on-automated-patient-outreach-with-voice-ai Partnership expands functionality of patient engagement platform and improves operations. Tue, 07 Jul 2026 12:00:00 GMT Consig Team Partnerships https://consig.ai/insights/consig-powers-inteliblys-automated-patient-outreach https://consig.ai/insights/consig-powers-inteliblys-automated-patient-outreach Intelibly deploys Consig's outbound voice AI to connect patients with new dentists across its nationwide network. Tue, 09 Jun 2026 12:00:00 GMT Consig Team Partnerships https://consig.ai/insights/trust-on-the-line https://consig.ai/insights/trust-on-the-line Consig helps healthcare platforms verify patients, protect sensitive data, and make outbound calls feel trusted from the first ring. Thu, 04 Jun 2026 12:00:00 GMT RJ Burnham Vision https://consig.ai/insights/consig-partners-with-journey-ai https://consig.ai/insights/consig-partners-with-journey-ai Journey.ai becomes Consig's OEM authentication partner, embedding its patented Zero Knowledge Network into every patient outreach call. Tue, 02 Jun 2026 12:00:00 GMT Consig Team Partnerships https://consig.ai/insights/two-floors-one-week https://consig.ai/insights/two-floors-one-week RJ Burnham, CEO of Consig, shares his reflections after attending both HIMSS and Enterprise Connect in Las Vegas, where healthcare technology and enterprise communications intersected in surprising ways. Mon, 16 Mar 2026 12:00:00 GMT RJ Burnham Events https://consig.ai/insights/shai-berger-shares-why-he-joined-consig https://consig.ai/insights/shai-berger-shares-why-he-joined-consig Shai Berger, Consig's new CMO, shares why he joined the startup — what stood out, from real traction and clear purpose to Consig's focused vision for fixing patient outreach with Voice AI. Mon, 02 Feb 2026 12:00:00 GMT Shai Berger Announcements https://consig.ai/insights/rj-shares-his-vision-for-consig https://consig.ai/insights/rj-shares-his-vision-for-consig RJ Burnham, CEO of Consig, shares how the company sharpened its mission after a pivotal end to 2025 — using Voice AI to automate patient outreach while keeping humans in the moments that matter. Thu, 15 Jan 2026 12:00:00 GMT RJ Burnham Vision https://consig.ai/insights/consig-completes-plug-and-play-health-orlando-batch-1 https://consig.ai/insights/consig-completes-plug-and-play-health-orlando-batch-1 November marked an important moment for Consig — and for the future of healthcare communication. We had the privilege of completing Plug and Play Health Orlando's inaugural accelerator program, hosted in Lake Nona. Thu, 04 Dec 2025 12:00:00 GMT Consig Team Milestones https://consig.ai/insights/live-from-plug-and-play-orlando https://consig.ai/insights/live-from-plug-and-play-orlando On November 13th, 2025, healthcare founders and innovators gathered in Orlando for a panel on one of the most urgent challenges facing healthcare today — how to adopt automation while building trust and preserving the human side of care. Fri, 14 Nov 2025 12:00:00 GMT Consig Team Events https://consig.ai/insights/consig-ai-takes-the-stage-at-plug-and-play-orlando https://consig.ai/insights/consig-ai-takes-the-stage-at-plug-and-play-orlando At the GuideWell Innovation Center inside the Plug and Play Orlando's Health Program, RJ Burnham shifted the conversation toward the critical follow-up window for high-risk patients. Thu, 13 Nov 2025 12:00:00 GMT Consig Team Events https://consig.ai/insights/consig-ai-selected-for-plug-and-play-health-accelerator https://consig.ai/insights/consig-ai-selected-for-plug-and-play-health-accelerator Consig AI has been selected for the inaugural Plug and Play Health Accelerator in Orlando, FL — a milestone that connects the company with leading healthcare innovators like GuideWell, Orlando Health, and KPMG. Tue, 07 Oct 2025 12:00:00 GMT Consig Team Milestones https://consig.ai/insights/conversations-that-spark-change https://consig.ai/insights/conversations-that-spark-change Consig AI joined innovators, providers, and investors at Plug and Play's Coffee Connect in Orlando, FL, for meaningful discussions on healthcare transformation and specialty pharma. Tue, 07 Oct 2025 12:00:00 GMT Consig Team Events https://consig.ai/insights/why-voice-still-matters-in-healthcare-innovation https://consig.ai/insights/why-voice-still-matters-in-healthcare-innovation Amid a wave of automation and chatbots, the human voice remains healthcare's most authentic connector. At Consig AI, we're showing how Voice AI blends empathy with efficiency — restoring trust, clarity, and care to every patient interaction. Mon, 06 Oct 2025 12:00:00 GMT Shai Berger Vision