# Consig > Consig is the Voice AI engine for healthcare patient outreach. It is a governed communication orchestration platform for healthcare platforms, service providers, and health plans - connecting, authenticating, and handing off outbound patient calls to staff or AI agents. Consig combines telephony, campaign management, patient authentication, and a state-by-state compliance engine (HIPAA, TCPA, 50-state AI/telemarketing rules) into a single stack, and runs roughly 2 million patient calls a year in production. Consig was founded by veterans of Voxeo, Tropo, Plum Voice, Nuance, and Genesys, and is backed by the Plug and Play Health accelerator. Core use cases include care transition/post-discharge follow-up, behavioral health screening, remote patient monitoring, chronic care management, appointment scheduling/rebooking, and inbound call routing. ## Overview - [Home](https://consig.ai/): Product overview - the four-step Consig call (ringing with trust, authenticate smoothly, open-ended questions, seamless handoff), key stats (2M+ patient interactions automated/year, 90% reduction in first-touch outreach cost), and customer testimonials from Intelibly, Elevare Group, and SQM. ## Product - [Product](https://consig.ai/product): What makes Consig different from CPaaS, Voice AI, and CCaaS point solutions - full-stack telephony, hand-off to live agents, agentic + deterministic call flows, number/reputation management, authentication, and compliance monitoring, all in one platform. Details the four key features: campaign/workflow management, caller ID and number reputation, passkey/biometric patient authentication, and the built-in compliance engine. ## Solutions - [Solutions](https://consig.ai/solutions): Use-case demos (care transition, behavioral health, RPM, chronic care management, scheduling/rebooking, inbound routing) and how Consig serves three buyer segments - healthcare service providers/BPOs (white-label voice infrastructure), healthcare software vendors/EHR platforms (embedded voice AI stack), and health plans (HEDIS/Star Ratings, readmission reduction, medication adherence). ## Company - [Company](https://consig.ai/company): Consig's origin story and the economic case for automating patient outreach (6B+ healthcare calls/year, projected 500K+ nursing shortage by 2030), plus the leadership team (RJ Burnham, Jason Sajovic, Andreas Volmer, Shai Berger) and advisory board. "Talk to a Solutions Architect" is reachable from the contact section embedded on every page (https://consig.ai/#contact); there is no standalone /contact page. ## Insights (Blog) - [Brett Shockley joins Consig Advisory Board](https://consig.ai/insights/brett-shockley-joins-consig-advisory-board): Journey.ai CEO and Chairman Brett Shockley joins Consig's advisory board, deepening the existing OEM partnership around Journey's Zero Knowledge Network identity-verification layer. - [Consig and Elevare Group Partner on Automated Patient Outreach with Voice AI](https://consig.ai/insights/consig-and-elevare-group-partner-on-automated-patient-outreach-with-voice-ai): Announces a strategic partnership with Elevare Group (Bridge, Medical Web Experts) to add live, conversational outbound calls - reminders, recall, no-show follow-up, care-gap campaigns - to Elevare's patient-engagement platform. - [Consig Powers Intelibly's Automated Patient Outreach](https://consig.ai/insights/consig-powers-inteliblys-automated-patient-outreach): Announcement that Intelibly deployed Consig's outbound voice AI to connect patients with new dentists across its nationwide network. - [Trust on the Line: Rebuilding Confidence in Healthcare's Outbound Calls](https://consig.ai/insights/trust-on-the-line): CEO RJ Burnham on how Consig's Connect/Authenticate/Engage/Handoff sequence and the Journey.ai partnership rebuild patient trust in outbound calls. - [Consig Partners with Journey.ai to Power Patient Identity Verification for Outbound Voice AI](https://consig.ai/insights/consig-partners-with-journey-ai): Announces the OEM partnership embedding Journey.ai's Zero Knowledge Network as the identity/authentication layer inside every Consig call. - [Two Floors, One Week, and the Conversation Healthcare Needs to Have](https://consig.ai/insights/two-floors-one-week): RJ Burnham's reflections from attending HIMSS and Enterprise Connect in Las Vegas, on why healthcare voice is harder than enterprise communications and requires compliance-first infrastructure. - [Shai Berger shares why he joined Consig](https://consig.ai/insights/shai-berger-shares-why-he-joined-consig): Consig's new CMO explains why he joined - early traction, founder RJ Burnham's clarity of purpose, and his plan to build out sales and marketing. - [RJ shares his vision for Consig](https://consig.ai/insights/rj-shares-his-vision-for-consig): CEO RJ Burnham on Consig's mission after year-end 2025 - using Voice AI to automate the repetitive outreach loop while keeping humans in the moments that matter. - [Consig Completes Plug and Play Health Orlando Batch 1](https://consig.ai/insights/consig-completes-plug-and-play-health-orlando-batch-1): Recap of completing the inaugural Plug and Play Health Orlando accelerator and receiving the Plug and Play Achievement Award. - [Live from Plug and Play Orlando: How to Balance Automation, Trust, and Human Care](https://consig.ai/insights/live-from-plug-and-play-orlando): Panel recap on adopting automation without losing trust or the human side of care, including a customer case with 80% of outreach automated and $700K in annual savings. - [Consig AI takes the stage at Plug and Play Orlando](https://consig.ai/insights/consig-ai-takes-the-stage-at-plug-and-play-orlando): RJ Burnham's talk on the high-risk-patient follow-up gap (75% of at-risk patients never reached) and how Consig's multi-layer AI architecture (deterministic, NLU, generative) avoids the "GPT-in-healthcare" compliance trap. - [Consig AI joins Plug and Play Health Accelerator in Orlando, FL](https://consig.ai/insights/consig-ai-selected-for-plug-and-play-health-accelerator): Announcement of Consig's selection into Plug and Play Orlando's inaugural Health Accelerator alongside GuideWell, Orlando Health, and KPMG. - [Conversations that spark change at Plug and Play Coffee Connect](https://consig.ai/insights/conversations-that-spark-change): Recap of a Plug and Play Coffee Connect event in Orlando, including a panel on specialty pharma automation. - [Why Voice still matters in Healthcare Innovation](https://consig.ai/insights/why-voice-still-matters-in-healthcare-innovation): CMO Shai Berger on why voice remains healthcare's most trusted communication channel even as chatbots and text proliferate. - [All Insights posts](https://consig.ai/insights): Index of all Consig blog posts - announcements, partnerships, milestones, events, and vision pieces from the Consig team. ## Resources - [Resources](https://consig.ai/resources): Index of Consig's downloadable whitepapers, each behind a short form. "Getting Through" covers call deliverability - the six gates a legitimate healthcare call must clear (reputation, branding, attestation, screener-aware calling) when 86% of unidentified calls go unanswered. "The Follow-Up Gap" covers the evidence and economics of post-discharge follow-up, including a nurse-led program that cut 30-day readmissions from 17% to 3.5%. "One Call, Three Rulebooks" maps the telecom, healthcare, and AI compliance rules that all apply to a single automated patient call. ## Legal - [Privacy Policy](https://consig.ai/privacy): How Consig collects, uses, retains, and shares data (including call recordings, transcripts, and PHI), HIPAA/BAA and PCI DSS obligations, and data subject rights. - [Acceptable Use Policy](https://consig.ai/aup): Rules governing use of Consig's cloud service, including TCPA/telemarketing compliance obligations and prohibited uses. - [Terms of Service](https://consig.ai/terms-of-service): Consig's cloud service agreement - billing terms, subscription period, use limitations, and governing law (Florida).