Consig: The AI Partner for Healthcare Leaders
Empowering your expertise with intelligent outbound communications. We supply the AI; you supply the expertise.
The Healthcare Communication Challenge
High Labor Costs & Staffing Challenges
Proactive outbound communication is labor-intensive, leading to unsustainable costs, staff burnout, and high turnover amidst healthcare labor shortages. Organizations constantly seek to "do more with less" and automate repetitive tasks.
Patient No-Shows & Poor Engagement
Missed appointments and lack of consistent follow-up cost the U.S. healthcare industry an estimated $150 billion annually. Rising patient expectations demand better, more convenient service.
Complex Compliance Risks
Reaching out to patients is fraught with strict regulatory requirements, including TCPA, HIPAA, and various state privacy laws. Ensuring proper consent management and safeguarding protected health information (PHI) is a constant concern.
Proven ROI and Cost Reduction
90%+
Cost Reduction
Typical reduction in operational costs by automating repetitive communication tasks
$300K+
Savings Per Use Case
Average cost savings for each implemented AI communication workflow
5x
Return on Investment
Typical ROI within the first 12-18 months of implementation
Our solutions deliver immediate cost reductions by automating repetitive tasks, allowing you to scale your business and manage growth without adding headcount. Healthcare organizations can redirect these savings toward enhancing patient care or expanding service offerings, creating a sustainable competitive advantage in an increasingly digital healthcare landscape.
Consig's AI-Powered Solution
Advanced AI-Powered Voice Agents
Our AI agents leverage cutting-edge speech recognition, Natural Language Understanding (NLU), and generative AI to conduct natural, context-aware dialogues that feel human-like, significantly increasing patient engagement and response rates.
Intelligent Triage & Collaboration
Our system augments your human staff, handling routine and repetitive tasks while intelligently triaging complex cases for seamless live handoff. This frees up your valuable human teams to focus on higher-value, empathetic interactions.
Always-On, Multichannel Availability
Our AI agents provide 24/7/365 outreach, ensuring no patient is missed due to time constraints. Our platform supports orchestrated multichannel communications across voice, SMS, and email, adapting to patient preferences and delivering consistent messaging.
High-Impact Healthcare Use Cases
Smart Appointment Management
Automate appointment scheduling, reminders, rescheduling, and waitlist outreach, significantly reducing no-shows and optimizing staff time.
Proactive Care Gap & Wellness Outreach
Initiate personalized campaigns for annual screenings, vaccinations, chronic disease check-ups, and medication adherence, leading to improved clinical outcomes and patient satisfaction.
Secure Billing & Payment Collections
Automate sensitive billing follow-ups, payment plan setups, and secure, PCI-compliant payment processing, increasing collections and reducing administrative burden on your financial teams.
Dynamic Patient Surveys & Feedback
Conduct dynamic voice or text surveys for post-visit feedback, quality improvement, and health risk assessments, dramatically increasing reach and capturing valuable qualitative data.
Critical Post-Discharge Follow-ups
Improve patient adherence to care plans after leaving the hospital, reducing readmissions and enhancing continuity of care.
Unmatched Compliance Architecture
HIPAA-Compliant & Secure
Built to safeguard Protected Health Information (PHI)
Robust Consent Management
Built-in compliance with immutable audit trails
TCPA & Telemarketing Rules
Proactive management to mitigate legal risk
Consig's compliance-first architecture is a critical differentiator, designed from the ground up to address the stringent regulatory demands of the healthcare sector. Our system is designed to "think like a lawyer," with vCon blockchain consent logging for immutable audit trails and automated Do-Not-Contact (DNC) scrubbing to protect your organization from legal exposure.
Seamless Integration with Your Ecosystem
Our turnkey deployment requires zero technical lift, with minimal disruption to your existing operational workflows. Consig handles the heavy lifting of AI deployment, tuning, and continuous optimization, freeing your internal IT resources to focus on core business needs.
EHR Systems
Integration with major EHRs like Epic, Cerner, and Athenahealth allows our AI to pull appointment schedules and patient data, and write back call outcomes directly into the patient's record.
CRM Platforms
Partnering with CRMs like Salesforce Health Cloud enables our AI to be triggered as part of your CRM workflows, initiating proactive outreach to patient cohorts.
Communications Infrastructure
We augment your existing contact center systems, enabling AI to handle initial interactions and seamlessly hand off to human agents when needed.
Partnership Over Displacement
Unlike many AI-first startups that aim to displace traditional service providers, Consig is built on empowering you. Our philosophy is "Partnership over displacement" – meaning "We supply the AI; you supply the expertise." This strategic approach allows you to maintain your trusted client relationships while enhancing your services with cutting-edge technology.
Non-Competitive Model
We will never compete with your end customers
Accelerated Innovation
Rapidly adopt cutting-edge AI without in-house development
Measurable ROI
Immediate cost reductions with 3-5x ROI in 12-18 months
Why Choose Consig as Your Voice AI Partner?
Unparalleled Industry Experience
As pioneers in Voice AI with over 25 years of heritage, our leadership team (from Voxeo, Tropo, and Plum Voice) has shaped the very landscape of voice technology. This depth of experience makes us uniquely qualified to address the complex challenges of healthcare communications.
White-Label & OEM Flexibility
Consig provides its advanced AI as a white-labeled or OEM solution, allowing you to seamlessly offer this innovative technology under your own trusted brand. This strengthens your market position and enables you to appear innovative to your clients without extensive R&D investment.
A "Trusted Consigliere" in AI
Our deep expertise in complex telecom, compliance, and real-time voice AI makes us the ideal partner to navigate the "weird stuff" that others struggle with. We handle the complexities of AI implementation so you can focus on what you do best – delivering exceptional healthcare services.
Ready to transform your healthcare communications? Let's explore how Consig's AI-powered outbound solutions can help you deliver superior patient engagement, reduce operational costs, and solidify your leadership in the evolving healthcare landscape.
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