Guides

The complete guides to patient outreach calls

Long-form, sourced answers to the questions that decide whether an automated patient call is lawful, answered, and worth making.

Compliance guide · 16 min read TCPA Compliance for AI Patient Calls: The 2026 Guide
How the TCPA applies to AI patient calls in 2026: consent, revocation, the narrow healthcare exemption, calling hours, state laws, AI disclosure and HIPAA.
Deliverability guide · 20 min read Healthcare Call Deliverability: STIR/SHAKEN, Spam Labels and Branded Caller ID
Why compliant healthcare calls go unanswered: carrier spam labels, the limits of STIR/SHAKEN, number reputation, branded caller ID and AI call screeners.
Care transitions guide · 20 min read Post-Discharge Follow-Up Calls: Evidence, Workflow and ROI
A guide to post-discharge follow-up calls: the evidence and its caveats, why programs fail on reach, how to split work between automation and nurses, and ROI.

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