In short

Choose a voice AI platform for patient outreach by testing the whole call, not the demo conversation. Ask whether calls get answered (number reputation and branded caller ID), whether the patient is verified before PHI is discussed, whether required steps run exactly every time, whether consent and state rules are enforced per call, and whether calls hand off to your staff. CPaaS, voice AI, and contact center tools each cover part of that. Consig covers all of it.

How the categories compare

The comparison published on consig.ai/product.
Capability CPaaSVoice AICCaaSConsig
Automated calls Yes Yes Yes Yes
Hand-off to live agents No No Yes Yes
Agentic or deterministic flow Deterministic Agentic Neither Both
Number / reputation management No No No Yes
Authentication / identity No No No Yes
Compliance monitoring No No No Yes

Seven questions to ask any vendor

  1. Will the call actually ring?

    Ask how numbers are registered, how labels such as "Spam Likely" are detected and fixed, and whether calls display your organization's name. 86% of unidentified calls go unanswered (Hiya). Learn more

  2. Who is on the line before PHI is discussed?

    Ask how the patient is verified, and whether identity data ever reaches the AI model or the transcript. Learn more

  3. Which steps are scripted, and which are generative?

    Disclosures, consent capture and opt-outs need to be exact. Ask whether they can run as deterministic steps while the rest of the call stays conversational. Learn more

  4. Who enforces TCPA, consent and state AI rules?

    Ask whether the platform tracks federal and state rules and applies them on every call, or leaves that to your team. AI voices count as artificial under the TCPA. Learn more

  5. What happens when the patient needs a person?

    Ask how calls transfer into your contact center, what data travels with them, and what happens when no one is available. Learn more

  6. How many vendors will you be integrating?

    Count the telephony, voice AI, identity, reputation and compliance pieces you would have to stitch together, and who owns each failure. Learn more

  7. Will they sign a BAA?

    Any platform that handles PHI on your behalf should sign a Business Associate Agreement before PHI is shared. Learn more

Side-by-side comparisons

  • Consig vs. CPaaSCPaaS gives you programmable voice building blocks. Consig adds reputation, patient authentication, governed AI, compliance and handoff for patient calls.
  • Consig vs. generic voice AI agentsGeneric voice AI agents lead with the conversation. Consig adds what patient calls need: deliverability, authentication, deterministic steps and compliance.
  • Consig vs. CCaaSContact center platforms route calls to agents. Consig automates the outbound first touch, verifies patients, enforces compliance, then hands off to agents.
  • Consig vs. IVR and robocall dialersTouch-tone IVR and prerecorded robocalls are cheap but rigid, and often ignored. Consig runs real conversations, verifies patients and hands off to staff.

Frequently asked questions

What is the difference between CPaaS, voice AI, CCaaS and Consig?

CPaaS provides programmable telephony building blocks. Voice AI agents provide LLM-driven conversation. CCaaS runs human agents and handoff. Consig combines automated calls, handoff to live agents, both agentic and deterministic flows, number and reputation management, patient authentication, and compliance monitoring in one platform built for healthcare.

Is Consig a voice AI agent?

Consig includes voice AI agents, which use LLMs for open-ended responses, but it is a full patient-outreach platform. Telephony, deliverability, authentication, compliance and handoff sit around the conversation, and generative AI runs only in approved stages.

Can Consig work alongside tools we already use?

Yes. Consig hands off into major call center and UC systems, connects to platforms through a single integration point via the API or portal, and supports EHR and PMS workflows. See integrations.