Research and field notes on reaching patients by phone: what the compliance rules actually require, why legitimate calls get filtered, and what the evidence says about follow-up. Free, no sales call required.
What it takes to reach a patient by phone when the call never rings.
86% of unidentified calls go unanswered
Post-discharge follow-up is well-evidenced and rarely delivered at scale.
30-day readmissions cut from 17% to 3.5%
Telecom, healthcare, and AI law all land on the same automated call.
Record TCPA filings, healthcare now a defendant
How the TCPA applies to AI patient calls in 2026: consent, revocation, the narrow healthcare exemption, calling hours, state laws, AI disclosure and HIPAA.
Why compliant healthcare calls go unanswered: carrier spam labels, the limits of STIR/SHAKEN, number reputation, branded caller ID and AI call screeners.
A guide to post-discharge follow-up calls: the evidence and its caveats, why programs fail on reach, how to split work between automation and nurses, and ROI.
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