In short
Consig gives BPOs and healthcare service providers white-label voice infrastructure for patient outreach. Consig's engine dials, gets calls answered, authenticates patients and handles the routine conversation, then hands live calls to your agents with call-attached data. Voicemail and phone tag come off your staff's plate, so you can scale volume without scaling headcount or compliance risk.
Why do outreach contracts squeeze service-provider margins?
Much of the labor in an outreach contract is spent not talking to patients: dialing, leaving voicemail, calling back at a better time, and logging attempts. That work is billed against the same budget as the conversations that matter, and under tight staffing it is what puts SLAs at risk.
Consig removes that waste. One early customer that needed to proactively reach over a million patients a year automated the painful 80% of outreach (voicemails, follow-ups, call screening and incomplete interactions), reallocated 10 FTEs and saved $700,000 a year, while staff focused on the 20% of calls that led to meaningful conversations. The panel recap Live from Plug and Play Orlando has the details.
What does white-label voice infrastructure mean in practice?
You deliver outreach to your clients; Consig runs underneath it. The engine handles telephony, caller ID and number reputation, patient authentication, the compliance engine and the conversation. When a patient needs a person, Consig integrates with major call center and UC systems, so calls transfer to your agents smoothly with call-attached data, or are scheduled for later.
The result is higher completion rates and faster outreach cycles without expanding contract budgets, and no more missed calls, delayed follow-ups or inconsistent outreach dragging down performance with your clients.
- "Consig has been instrumental in our conversion to an AI-first company. Their platform improves productivity at the agent level which translates into significant gross margin lift." Mike Desmarais, CEO, SQM
How does compliance risk change at machine scale?
TCPA class actions nearly doubled, from 539 in the first half of 2024 to 1,052 in the first half of 2025, and healthcare names have joined the defendant list. Since February 2024, the FCC treats an AI-generated voice as an "artificial or prerecorded" voice, so automation plants a calling program squarely inside the robocall rules.
Most violations are failures of execution, not intent: a consent status that did not propagate, a disclosure that did not fire. At scale, only the system catches those. Consig's compliance engine monitors changing regulations and enforces the relevant federal and state rules on each call. See TCPA Lawsuits Doubled.
Why put voice infrastructure in place now?
As more workflows are touched by AI, the service providers that win will be the ones with voice infrastructure that scales without adding headcount or compliance risk. With a trusted partner for voice automation, you can focus on your own roadmap and client relationships instead of building telecom and compliance layers.
Frequently asked questions
Can we offer Consig to clients under our own brand?
Yes. Consig is designed as white-label voice infrastructure for BPOs and healthcare service providers. You deliver the outreach program to your clients, and Consig runs the dialing, authentication, compliance and automated conversation underneath, with live calls handed to your agents when a patient needs a person.
Will Consig replace our agents?
No. Consig takes over the work that consumes agent time without needing a person: dialing, voicemail, phone tag, call screening and routine data collection. Your agents handle the real patient interactions. SQM's CEO describes the effect as productivity at the agent level that translates into gross margin lift.
Does Consig work with our contact center platform?
Consig integrates with major call center and UC systems, so calls can transfer to your agents with call-attached data or be scheduled for later. Agents pick up already knowing who the patient is and what the call has covered. A solutions architect can confirm the details for your specific platform.
How does Consig help us hold SLAs under tight staffing?
By letting Consig handle the dialing. Automated outreach runs at volume without waiting for an available agent, branded caller ID and number reputation management get more calls answered, and only the conversations that need a person reach your team. That combination is how outreach volume scales without scaling headcount.
How are consent and opt-outs handled across client programs?
Consig's compliance engine enforces consent and the relevant federal and state rules on every call. Under current FCC rules, consent can be revoked through any reasonable means and must be honored within 10 business days, so revocations have to reach every active campaign. Opt-out handling runs as a deterministic step on each call.