In short
Consig is the outbound patient voice engine that EHR, practice management and healthcare platforms embed to offer automated calls. One integration covers telephony, number reputation, patient authentication, a state-by-state compliance engine, conversation design and handoff. Build through the API or the Consig UI. Intelibly integrated outbound calling into its platform's workflow in a matter of weeks.
- 2M
- Patient calls a year running on Consig in production
- Weeks
- For Intelibly to integrate outbound calling into its platform workflow
- 1
- Integration for telephony, authentication, compliance and handoff
Why do healthcare platforms need voice outreach?
Most of the workflows in your product end with someone needing to reach a patient: a reminder, a recall, a follow-up, a care gap. When that outreach fails, you get missed appointments, delayed follow-ups and incomplete care journeys, and customers often blame the platform experience.
The phone is still where patient relationships are won or lost. Adding voice makes your product stickier: when customers see higher contact rates and fewer missed appointments, that drives retention and expansion.
What does it take to build voice outreach yourself?
More than a voice AI demo suggests. CPaaS gives you automated calls with deterministic flows; voice AI vendors give you agentic conversation; CCaaS gives you handoff to live agents. None of them cover number reputation management, patient authentication or compliance monitoring, and stitching the pieces together from different vendors leads to a fragile stack.
Then there is the law. A single AI-powered patient call can implicate TCPA, HIPAA, Medicare contact rules, Do Not Call and a fast-growing patchwork of state laws. With Consig, you do not rely on your own engineers to catch every danger in that landscape. Two Floors, One Week explains why healthcare voice is harder than enterprise communications.
How do platforms embed Consig?
Through a single integration point that replaces coordinating multiple vendors. Build with the API, or use the Consig portal to launch voice agents specialized for different conversations, with workflows that mix deterministic and generative stages, configurable in the UI or directly via JSON. Pre-built integrations for common EHR and PMS workflows support rapid deployment.
Authentication comes built in: Journey.ai's passkey, biometric and one-time-passcode verification is an embedded component of every Consig call, with no separate contract and no separate integration. Handoff connects to major call center and UC systems with call-attached data.
What have platforms built with Consig?
Intelibly uses Consig to close the loop with patients who request a dental appointment, verifying follow-up and scheduling with in-network providers. Elevare Group, the company behind Bridge and Medical Web Experts, adds Consig's live calls for reminders, recall, no-show follow-up, care-gap campaigns and post-visit outreach. Xela OS uses Consig as the patient-facing voice channel for intake, returning structured results to the record.
- "Their team brought a working outbound voice engine — compliance, conversation design, and handoff — into our stack as one piece." Eric Rindler, CEO, Intelibly
- "By partnering with Consig, we can offer clients a best-in-class voice AI as part of a complete patient engagement solution." John Deutsch, CEO, Elevare Group
Frequently asked questions
How long does it take to add Consig to our platform?
Intelibly integrated outbound calling into its platform's workflow in a matter of weeks, and pre-built integrations for common EHR and PMS workflows support rapid deployment. Once you are live, new workflows can be designed in days, not quarters, through the Consig portal or directly via JSON and the API.
Do we need to hire a voice or telecom team?
No. A single Consig integration replaces coordinating telephony, voice AI, authentication and compliance vendors or building a voice team. Consig handles dialing, caller ID and number reputation, identity verification, compliance, conversation and handoff as one system, so your engineers can focus on what you do with the data that comes back.
How does Consig handle compliance for our customers' calls?
Consig's compliance engine tracks the relevant federal, state and local rules across healthcare, telecom and AI, and enforces them on each call. As you build a workflow in the portal, it flags risky steps. Steps that carry legal weight, such as disclosures, identity checks and opt-outs, run as deterministic stages rather than generative ones.
Is patient authentication included or a separate integration?
Included. Journey.ai's Zero Knowledge Network is embedded as an OEM component of the Consig platform, so passkeys, device biometrics and one-time passcodes come built into the call flow with no separate contract or integration. Identity data stays out of Consig's conversation layer, transcripts and any third-party LLM in the call path.
Which outreach workflows can we offer customers?
Platforms use Consig for appointment reminders, recall, no-show follow-up, care-gap campaigns, intake and post-visit outreach. Consig also has demo workflows for post-discharge care transition, behavioral health screening and remote patient monitoring, with chronic care management and inbound call routing listed as coming soon.