Definition
AI voice disclosure laws are federal and state rules that require a caller to identify itself and, increasingly, to tell the person on the line that they are speaking with an artificial or AI-generated voice.
At the federal level, the FCC's February 2024 declaratory ruling places AI-generated voices under the TCPA's "artificial or prerecorded voice" rules, which already require identifying the calling entity at the start of the call and, for certain calls, offering an opt-out. The FCC has also proposed rules that would define AI-generated calls and require disclosure of AI use when consent is obtained and on the call itself.
States are adding their own requirements on top, through AI-specific statutes, telemarketing and bot-disclosure laws, and rules on biometric data and call recording, so the required wording and timing of a disclosure can depend on where the patient is.
Because disclosures must be delivered in required words, at the required moment, on every call, they are a step that should run as deterministic, scripted logic rather than be left to a generative model to phrase.
How Consig handles it
With more than 500 state-level regulations emerging around AI-enabled communication, Consig tracks relevant state and local policies, and its compliance engine applies the applicable federal and state rules call by call, including adjusting the technology used based on state laws and generative AI restrictions.