Definition
Do Not Call (DNC) refers to the federal and state rules, and the registries behind them, that let consumers block telemarketing calls, including the National Do Not Call Registry run by the FTC since 2003.
The National Do Not Call Registry restricts telemarketing calls to registered numbers. Sellers must scrub their calling lists against it, and the TCPA gives consumers a private right of action when they receive more than one telemarketing call in 12 months after registering. Many states maintain their own lists and rules on top of the federal one. Businesses must also keep an internal, company-specific DNC list of people who asked that business directly to stop calling.
DNC rules target telemarketing, so purely informational healthcare calls, such as an appointment reminder or a post-discharge check-in, are generally not covered by the registry. The line matters, though: a call that mixes care information with a sales pitch can become telemarketing. DNC also sits alongside, not in place of, the TCPA's separate consent rules for autodialed and artificial-voice calls.
How Consig handles it
Do Not Call is one of the legal frameworks Consig's compliance engine accounts for, alongside TCPA, HIPAA, and Medicare contact rules, layered on a fast-growing patchwork of state laws.