In short
Consig automates the recurring outreach that Chronic Care Management (CCM) and Advanced Primary Care Management (APCM) programs depend on. It places regular check-in calls, chases missing device readings, collects structured updates and schedules time with staff. Calls get answered through branded caller ID, patients are authenticated, and anything clinical is handed to your team with context.
Why is chronic care outreach so hard to sustain?
Chronic care is not one call; it is a call every month, for every enrolled patient, for as long as they are in the program. Appointment reminders, care coordination and chronic care management outreach add up to enormous volume, and in many organizations the tools are still manual processes held together with spreadsheets and good intentions.
That work falls on nurses and care coordinators, a labor pool in short supply. The U.S. could be short more than 500,000 nurses by 2030. Time spent dialing, leaving voicemail and calling back is time that program staff are not spending with patients.
What does an automated chronic care call handle?
Consig's agent runs the first part of the workflow: making the outreach, checking whether it is a good time, verifying identity, completing administrative steps and handling basic data collection. For monitored patients, a call can chase missing device readings and find out why they stopped. When the patient needs a care manager, the call is transferred or scheduled for later.
Required questions run as deterministic stages so they are asked the same way every month. Conversational stages handle the rest: an open-ended "how have you been feeling?", or finding a time that works for a follow-up.
Why does consent get harder in a recurring program?
A patient enrolled for a year will see many calls, and consent can change at any point. Under current FCC rules, a patient can revoke consent through any reasonable means, spoken mid-call, sent by text or typed in an email, and the business has to honor it within 10 business days. A broader "revoke-all" rule has been delayed to January 31, 2027.
That makes consent a live state, not a filed fact. Consig's compliance engine enforces consent on every call and tracks the rules themselves as they change. Consent Is No Longer a Checkbox covers what this means in practice.
Can we start before the demo is live?
The chronic care demo on our solutions page is marked coming soon, but the building blocks are the same ones running in production today, at roughly 2 million patient calls a year. Workflows can be configured in the Consig portal or via JSON and the API, and new workflows are designed in days, not quarters.
How a Consig call works
- Schedule the cadence. Set up the recurring campaign in the Consig portal or trigger it from your platform through the API, one workflow per program or patient group.
- Connect and verify. Calls display with branded caller ID, and the patient authenticates with a passkey, device biometrics or a one-time passcode.
- Check in and chase gaps. Scripted stages collect the program's required updates and follow up on missing device readings; conversational stages handle open-ended answers.
- Route to the care manager. Anything that needs a person transfers with call-attached data or is scheduled for later, so care managers start each conversation informed.
- Document and repeat. Each call's outcome returns to your platform as structured data, and the next cycle picks up where the last one left off.
Frequently asked questions
Is there a chronic care management demo I can try?
The CCM demo, which chases missing device readings, is listed as coming soon on the Consig solutions page. In the meantime, the Remote Patient Monitoring and Care Transition demos show the same connect, authenticate, engage and handoff sequence. A solutions architect can also walk through a CCM or APCM workflow built around your program.
Does Consig track time for CCM or APCM billing?
Consig does not make billing determinations; those stay with your team. Every outreach attempt is documented, and each call returns its outcome and structured answers to your platform. That record helps your team see who was reached and what happened, which manual calling programs rarely capture well.
Will the same patients start ignoring our calls?
Recurring programs are hard on number reputation, because repeated attempts and short calls look like spam to carrier analytics. Consig manages caller ID and number reputation through carrier relationships and paces dialing patterns, so calls keep showing up as your organization. Patients who know the call is real are more likely to answer.
Who handles the clinical part of a chronic care call?
Your care team. Consig handles the work that consumes staff time without requiring clinical judgment: dialing, verifying identity, administrative steps and structured data collection. It does not assess patients or give medical advice. When an answer needs a clinician, the call transfers live or goes into the care manager's queue with context.