In short
Consig speeds up remote patient monitoring by automating the phone work around it: onboarding calls for newly enrolled patients and recurring interactive check-ins. Calls display with branded caller ID, the patient is authenticated, answers are captured as structured data, and anything that needs clinical attention is handed to your care team with the call context attached.
Why does RPM onboarding stall?
Enrollment is the easy part. Then someone has to reach the patient, confirm the device arrived, walk through setup, and make sure readings start flowing. Each of those steps is a phone call, often several, and in many clinics that work still happens through phone tag, voicemail and calls at the wrong time.
The program does not start paying off until the patient is onboarded, so every unanswered call delays value. Consig handles the dialing and the first conversation, and brings in a person when the patient needs hands-on help.
What can an automated check-in call cover?
A Consig check-in can confirm the patient is using the device, ask how they are feeling, collect structured answers to the questions your clinicians define, and schedule time with a nurse when needed. Open-ended questions are handled by voice agents that use LLMs for tricky responses, working alongside fully deterministic stages for anything that has to be asked the same way every time.
What the call does not do is clinical interpretation. If a patient reports a worsening symptom or a reading your team has flagged, the call is handed to staff, live or into their queue. Clinical judgment stays with clinicians.
Why does deliverability matter more for recurring programs?
Monitoring programs call the same patients again and again. That pattern (repeated attempts, short calls, bursts of activity) is what carrier analytics engines associate with spam, and a program can degrade its own number reputation simply by running as designed. Reputation is perishable; a number that is clean today can be flagged next month.
Consig manages caller ID and number reputation behind the scenes through carrier relationships, so the hundredth check-in shows up as trustworthily as the first. STIR/SHAKEN Proved Your Number Is Real. It Didn't Get You Answered. explains why attestation alone is not enough.
How do results get back to the care team?
Every call returns structured results to the platform you run on, built through the Consig API or the portal UI. When a person needs to take over, Consig integrates with major call center and UC systems so the transfer carries the call-attached data, or the follow-up is scheduled for later.
How a Consig call works
- Trigger from enrollment. Your RPM platform starts the workflow when a patient enrolls or a check-in is due, through the Consig API or a campaign set up in the portal.
- Get the call answered. Branded caller ID, reputation-managed numbers and paced dialing patterns keep recurring calls from being labeled as spam.
- Verify the patient. Passkeys, device biometrics or one-time passcodes confirm identity before the conversation turns to health information.
- Onboard or check in. Scripted stages cover device setup confirmation and required questions; conversational stages handle open-ended answers and scheduling.
- Hand off what needs a clinician. Concerning answers transfer to staff with call-attached data, and every outcome is returned to your platform as structured data.
Frequently asked questions
Does Consig supply RPM devices or monitor readings?
No. Consig is a voice outreach engine. Devices, reading data and clinical review stay with your RPM program and platform. Consig handles the phone side: getting the call answered, verifying the patient, running onboarding and check-in conversations, and handing off to your team, with results returned to your platform as structured data.
Can patients choose when they get their check-in call?
Consig's agent checks whether it is a good time when the patient answers and can schedule the call for later if it is not. Handoffs to staff can also be scheduled rather than transferred live. Timing rules that the law imposes, such as state calling-hour restrictions, are enforced by the compliance engine on each call.
Will automated check-ins satisfy RPM billing requirements?
Billing determinations belong to your compliance and billing team, and Consig does not make claims about how a specific code should be met. What Consig provides is documentation: each call, its outcome and the patient's answers are captured and returned to your platform, along with a record of every attempt.
What happens to patients who never answer?
Consig works on both failure points. Branded caller ID and number reputation management make it far more likely the call rings and is trusted, and dialing patterns are paced to stay within what carrier analytics tolerate. Unreached patients stay visible in the results, so your team can decide on the next step.
Can I hear an RPM call before we talk?
Yes. The Remote Patient Monitoring demo on the Consig solutions page places an interactive example call. It shows the flow from the opening of the call through authentication and the check-in conversation, so you can judge the patient experience for yourself before scoping a workflow.